Tony Hsieh Quotes About Inspirational
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I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
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Don't be cocky. Don't be flashy. There's always someone better than you.
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Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.
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Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company.
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I'd rather spend money on things that improve the customer experience than on marketing.
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Chase the vision, not the money, the money will end up following you.
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We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service.
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Don't play games that you don't understand, even if you see lots of other people making money from them.
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Whatever you are thinking, think bigger.
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