Stephen Covey Quotes About Listening
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You will never be able to truly step inside another person, to see the world as he sees it, until you develop the pure desire, the strength of personal character, and the positive Emotional Bank Account, as well as the empathetic listening skills to do it.
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Empathic listening takes time, but it doesn't take anywhere near as much time as it takes to back up and correct misunderstandings when you're already miles down the road; to redo; to live with unexpressed and unsolved problems; to deal with the results of not giving people psychological air.
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Communication is the most important skill in life. We spend most of our waking hours communicating. But consider this: You've spent years learning how to read and write, years learning how to speak. But what about listening?
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People don't listen to understand. They listen to reply. The collective monologue is everyone talking and no one listening.
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When you listen with empathy to another person, you give that person psychological air.
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'In empathic listening you listen with your ears, but you also, and more importantly, listen with you eyes and with your heart. You listen for feeling, for meaning. You listen for behaviour. You use your right brain as well as your left. You sense, you intuit, you feel.' ... 'You have to open yourself up to be influenced'.
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Seek first to understand, then to be understood.
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Empathic listening is so powerful because it gives you accurate data to work with. Instead of projecting your own autobiography and assuming thoughts, feelings, motives and interpretation, you're dealing with the reality inside another person's head and heart. You're listening to understand. You're focused on receiving the deep communication of another human soul.
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Most people do not listen with the intent to understand; they listen with the intent to reply.
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