• Loyal customers, they don't just come back, they don't simply recommend you, they insist that their friends do business with you.

    Chip R. Bell: Loyal customers, they don't just come back, they don't simply recommend you, they insist that their friends do business with you.
    Chip R Bell, John R Patterson (2007). “Customer Loyalty Guaranteed: Create, Lead, and Sustain Remarkable Customer Service”, p.20, Adams Media