• The understanding which has driven New Labour's reform is to put the individual citizen - the patient, the parent, the pupil, the law abiding citizen - at the centre of each public service, with the service reformed to meet their individual requirements

    Tony Blair: The understanding which has driven New Labour's reform is to put the individual citizen - the patient, the parent, the pupil, the law abiding citizen - at the centre of each public service, with the service reformed to meet their individual requirements