Phil Crosby Quotes
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Quality management is needed because nothing is simple anymore, if indeed it ever was.
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If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow.
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People are conditioned to believe that error is inevitable.... However, we do not accept the same standard when it comes to our personal life. If we did, we would resign ourselves to being shortchanged now and then when we cash our paychecks. We would expect hospital nurses to drop a certain percentage of all newborn babies. We would expect to go home to the wrong house periodically. As individuals we do not tolerate these things. Thus we have a double standard, one for ourselves, one for the company.
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Quality means conformance to requirements, not elegance.
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Quality is free. It's not a gift, but it's free. The 'unquality' things are what cost money.
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Improving quality requires a culture change, not just a new diet.
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You are going to be measured anyway by some means, fair or foul. Usually the one doing the measuring has nothing specific in mind; so he does it by the seat of his pants. Careers are destroyed in this manner.
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A rule to live by: I won't use anything I can't explain in five minutes.
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The great discoveries are usually obvious.
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If you don't know what the defect level is, how do you know when to get mad?
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The cost of quality is the expense of doing things wrong.
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It is always cheaper to do the job right the first time.
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When in doubt, delete it.
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Making a wrong decision is understandable. Refusing to search continually for learning is not.
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If we deliver on time, but the product has defects, we have not delivered on time.
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Problems breed problems, and the lack of a disciplined method of openly attacking them breeds more problems.
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You don't have to be noisy to be effective.
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Successful people breed success.
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Quality is such an attractive banner that sometimes we think we can get away with just waving it, without doing the hard work necessary to achieve it.
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Many managers feel, somewhat cynically, that people are being paid to do their jobs and that's that. This attitude reflects an insensitivity to people that is a trademark of many hockey-style managers.
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Very few of the great leaders ever get through their careers without failing, sometimes dramatically.
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It isn't what you find, it's what you do about what you find.
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Quality has to be caused, not controlled.
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In a true zero-defects approach, there are no unimportant items.
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Most things don't work like they are supposed to work.
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We must define quality as conformance to specifications if we are to manage it.
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Eliminating what is not wanted or needed is profitable in itself.
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When you're out of quality, you're out of business.
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The customer deserves to receive exactly what we have promised to produce - a clean room, a hot cup of coffee, a nonporous casing, a trip to the moon on goassamer wings.
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Selecting the right person for the right job is the largest part of coaching.
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