• If drink sales are falling off, we get the pilots to engineer a bit of turbulence. That usually spikes sales.

    Michael O'Leary: If drink sales are falling off, we get the pilots to engineer a bit of turbulence. That usually spikes sales.
    "Travel Editor’s Blog: Ryanair chief calls passengers idiots" by Jim Byers, www.thestar.com. September 5, 2012.